Privacy Policy | DILJA Engineering

1. Overview

Last updated: 16 June 2026.

Dilja Engineering, Malta, is the controller for personal data collected through this website. For privacy questions or requests, contact diljaengineering@gmail.com.

This policy applies to website visitors, prospective clients, suppliers, and business contacts who interact with Dilja Engineering online.

2. Data We Collect

Contact details, including name, email address, phone number, company name, and message content.
Quote request details, including service type, project notes, urgency, and files you choose to upload.
Technical data needed to operate the website, such as IP address, browser type, device information, error logs, and security events.
Analytics data, only after consent, such as pages visited, approximate location, traffic source, and interaction events.
Business communication records created when you contact us by email, WhatsApp, phone, social media, or form submission.

3. How We Use Data

To respond to quote requests, project enquiries, and service questions.
To assess requirements, prepare estimates, arrange site visits, and deliver requested services.
To maintain website security, prevent spam, diagnose technical problems, and protect business records.
To improve the website and marketing performance using analytics where you have given consent.
To comply with legal, tax, accounting, insurance, and dispute-resolution obligations.

4. Lawful Bases

We process personal data under the following lawful bases, depending on the context:

Pre-contract or contract: when responding to enquiries, preparing quotes, or delivering services.
Consent: for optional analytics and marketing cookies, and for optional file uploads or communications where consent is required.
Legitimate interests: to secure the website, manage business communications, improve services, and keep appropriate records.
Legal obligation: where retention or disclosure is required by law.

5. Sharing and Processors

We do not sell personal data. We may share data with trusted providers only where needed for website hosting, database storage, file uploads, email delivery, analytics after consent, professional advice, or legal compliance.

Where providers process data outside the European Economic Area, we rely on appropriate safeguards such as adequacy decisions, standard contractual clauses, or equivalent protection measures where required.

6. Retention

Quote enquiries and project communications are normally kept for up to 6 years for business, accounting, warranty, and dispute purposes.
Uploaded enquiry files are kept only as long as needed to assess or deliver the requested work, unless retained as part of a project record.
Analytics records follow the retention period configured in the analytics provider and are used only after consent.
Cookie consent preferences are stored for up to 180 days before renewal is requested.

7. Your Rights

Subject to applicable law, you may request access, rectification, erasure, restriction, portability, or objection to processing. Where processing is based on consent, you can withdraw consent at any time using Cookie Settings or by contacting us.

You also have the right to lodge a complaint with Malta's Information and Data Protection Commissioner if you believe your data protection rights have been breached.

8. Security

We use practical technical and organisational safeguards to protect submitted information, including controlled access, hosted infrastructure security, and spam prevention. No website or transmission method is fully risk-free, so avoid submitting unnecessary sensitive information through the quote form.

9. Cookies and Analytics

Non-essential analytics and marketing cookies are off unless you accept them. Necessary storage is used to remember your cookie choice and run core site functions. See the Cookie Policy for details.

10. Updates

We may update this policy when website features, service providers, or legal requirements change. The latest version will always be published on this page.